Our Vision, Mission & Values
OUR VISION
A society where everyone, regardless of background has equal opportunity to achieve long-term professional and personal success.
OUR MISSION
To prepare talented students from underrepresented backgrounds for career success through industry-specific education and training.
OUR VALUES
- Diversity:We value teamwork and champion diversity in all its forms, including diversity of thought.
- Innovation:We foster a culture of creativity and forward thinking. We continuously seeknew ideasto support our service users while ensuring the meaningful engagement of our sponsors.
- Integrity:We act with integrity and communicate openly with all our stakeholders.
- Collaboration:We provide a collaborative and rewarding environment with continuous personal and professional development opportunities for all.
Overview
Overview
Sponsors for Educational Opportunity (SEO London) is looking to hire an Operations Manager (0.8 fte) reporting to the Chief Operating Officer.
We would like the postholder to be in the office 3 days per week but are flexible about how the 4 days p/w are arranged over the working week (Monday to Friday).
Role Description
1. Supplier & Contract Management
- Maintain and continually improve the organisation’s central supplier list.
- Oversee renewal cycles managed by account owners and ensuretimelydecision making.making.
- Manage alloffice basedsupplier relationships and coordinate contractrenewals.basedsupplier relationships and coordinate contract renewals.
- Managesome SEO Londondigital service suppliers (e.g., videoconferencing tools, analytics platforms, IT services, productivity licences, andpassword managementsolutions) including renewals andmonitoring.conferencingtools, analytics platforms, IT services, productivity licences, andpasswordmanagementsolutions) including renewals and monitoring.
- Oversee organisational insurance policies, including renewals and compliance checks.
- Manage mobile phone contracts.
2. Office Operations & Facilities
- Manage office building operations including maintenance, health and safety processes, fire safety equipment, alarm systems, door access,signageand the creation of staff‘how-to’ guidance- liaising with landlord and managing agent where necessary
- Oversee office services including telephony systems, printingservicesand general operational infrastructure.
- Manage office supplies ordering andstock levelcoordination.levelcoordination.
- Lead on management of physical assets including phones,laptopsand related equipment.
3. Digital Systems & Information Management
- Maintain the organisation’s intranet and liaise with internal page owners to ensure content accuracy.
- Monitor and manage incoming enquiries via the main information inbox, ensuringappropriate triageand referrals.
- Lead the SharePoint cleanup project for 2026 and act as the operational owner for ongoingdigital workspaceorganisation.upproject for 2026 and act as the operational owner for ongoingdigitalworkspaceorganisation.
4. Compliance, Risk & Safeguarding
- Coordinate phishing and digital security training reviews for the annual training cycle.
- Manage DBS checks andthree yearrenewals, including coordinating processes for staff,schools relatedactivity, and Board of Trustees safeguardingcompliance.yearrenewals, including coordinating processes for staff,schoolsrelatedactivity, and Board of Trustees safeguarding compliance.
- Track completion of organisational compliance training and follow up with teams asrequired.
- Lead the review and ongoing improvement of business continuity andcrisis managementprocedures.managementprocedures.
5. Internal Communications & Governance Support
- Contribute operational updates and insights to weeklyfull teammeetingmaterials.teammeeting materials.
- Provide scheduling, coordination and administrative support for BoardandCommittee meetings.
- Support the organisation ofstaff ledgroups including oversight of budgets, monitoring activities,attendanceand feedbackcollection.ledgroups including oversight of budgets, monitoring activities,attendanceand feedback collection.
6. Events & Staff Experience
- Support organisation ofthe annual staff away day, including planning,logistics, andpost eventevaluation.eventevaluation.
- Deliver HR/office induction fornew staffto ensure smooth onboarding into systems,processesand culture.
Skills and experience
Skills, experience and knowledge
Essential
- Experience managing supplier relationships and contract renewal cycles.
- Knowledge of office operations and facilities management, including maintenance and health & safety.
- Experience managing physical assets (e.g., laptops, phones).
- Demonstrated ability tomaintainintranetand otherdigital workspace systems.
- Awareness oforganisationalcompliance processes.
- Experience delivering operational or systems-based inductions.
- Experience managing safeguarding-related checks and renewals
- Exposure tobusiness continuity orcrisis-managementprocesses.
Desirable
- Experience coordinating training cycles.
- Experience supporting staff-led groups and feedback processes.
- Experience supporting governance or committee meetings.
- Experienceorganisingstaff events oraway-days.
- Ability to undertake small maintenance tasks and/or source contractors
Behaviours
- Highlyorganised, detail-orientedand proactive.
- Discreet and trustworthy with confidential information.
- Excellent written and verbal communication.
- Practical andsolutions-focused.
- Collaborative and approachable.
Closing date for applications
Closing date for applications: Wednesday 26 February
First and Second interview: w/b 2 March 2026
If you are interested in this opportunity, please apply as soon as possible. We are reviewing applications on a rolling basis.
Equal opportunities Statement
Equal Opportunities Statement
SEO London is committed to ensuring that no prospective or current employee is discriminated against on the basis of race, sex, gender, nationality, marital status, sexual orientation, employment status, socioeconomic background, disability, age, or any other protected characteristic. We also strive to avoid disadvantaging individuals due to any condition or requirement that is not demonstrably justifiable.
About us
Sponsors for Educational Opportunity, Ltd. (SEO London) is a UK-registered charity delivering superior educational, training, and mentoring support to young people from underrepresented and underserved backgrounds. SEO London programmes focus on pre-professional development (Schools programmes), career access (Careers programmes) and long-term success within elite global industries (Alumni programmes). Launched in 2000, SEO London has subsequently delivered two decades of transformative leadership in the UK workplace diversity and inclusion segment. Thousands of SEO London alumni now work in the UK and global corporates and firms, many holding senior leadership positions.
